Our main goal is to ensure all customers are happy and satisfied with our products, therefore we will arrange exchanges&returns in certain cases.
- You could cancel the order within 2 hours after placing it, please email [email protected] if you change your mind.
- Returns may be considered under the following conditions only:
All requests for returns due to mistaken shipments must be approved by us within three business days from receipt of order.
- Requests for returns due to other reasons must be approved by us within seven business days from receipt of order.
- You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
- Merchandise must be in 'good as new' condition, you could open them but please be careful not to damage or mark the products.
- No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you could request damages from the shipping company.
- Buyer shall be responsible for shipping costs for the return if no quality problem.
We offer worldwide shipping now. Orders will be shipped via DHL/FedEx.
We offer FREE shipping to USA, Canada and European countries. If the shipping to Australia, $15 will be charged as shipping cost.
Shipping time: 2-3 business days to process plus 3-5 days on shipping.
- Correct address and contact info are required. If any typo/mistake on addresss caused by buyer, Petietec will help to update and contact courier but will not be responsible for corresponding cost occurred.
- PO box address is not accepted considering package safety.
- Tracking number will be sent to you via email after package shipped, kindly refer to it and if any problem pls contact us via [email protected]